TalkMaster-EE( α)
Multi-User
Multi-Site Enterprise Software
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Designed to
manage intercom and public address operations over IP networks, TalkMaster-EE
provides for flexibility in design,
engineering and operation.
TalkMaster-EE
manages Digital Acoustics ip7 IP Intercom and Paging Products,
:


providing
voice-quality sound (including QOS—Quality of Service) and low network bandwidth
utilization (80 kbps per session).
TalkMaster-EE's
server based topology can manage 1,000s of
intercom and paging end-points from multiple sites and
consoles,
regardless of geography. A powerful set of intercom call queue rules
establishes site-specific call response hierarchies.
As a 100% IP-based solution, TalkMaster-EE operates
on available network infrastructure and there is no need to purchase
proprietary
network hardware.
In addition to eliminating substantial initial acquisition
cost for dedicated single-use hardware, this topology minimizes future costs
related to communication system relocation as command centers can be established
wherever the network exists. Importantly,
this solution provides organizations
with the flexibility to add intercom or public address end-points one at a time.
Because TalkMaster is a software solution, there is no need for
additional head-end chassis or cards.
A key feature
in the TalkMaster-EE Communication System is real-time call
handling, using rules-based queue management.

Intercom queues are groups of intercoms that may be assigned to human console operators acting in management teams.
To assure
service quality, TalkMaster-EE incorporates a powerful set of rules-based
controls to handle incoming call counts,
waiting time in queue and call
priorities. By applying these rules, the TalkMaster-EE Administrator is able
to establish call response hierarchies for virtually
any organizational
requirement.
TalkMaster-EE
Communication Management Software records every substantial aspect of an
intercom call transaction;
among the information gathered and available on the
Administration Console Screen are:
Console operator and administrator sign-in and
sign-off,
Call
start/stop including source,
Recording of both audio paths,
and
Intercom call station status
TalkMaster-EE can
support a single building, a campus or multiple sites— locally or
globally. .....No call goes unanswered.
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